Questions we get

After the free assessment you get two prices side by side: a standard fixed quote for the hardware, setup and software, and a savings-based option. With the savings-based option you pay a set share of the savings measured in your own records, against a "before" number taken from those same records that you check and sign first. The share, any monthly minimum and a yearly cap are written in your report with your numbers before you sign, and every invoice shows how it was calculated from records you already keep. If you'd rather have a simple price, take the fixed quote. Nothing is charged until the pilot.

The fixed quote depends on what you store: paper labels on cartons cost cents, tools and tins need on-metal tags that cost more each, so it follows the read test. The savings-based option is a share applied to your own "before" numbers, which differ from site to site. Both are written with your numbers in the report; the assessment that produces it is free.

No. We estimate them from your records and a sample count, then measure them during the pilot and every quarter after. Under the savings-based option the share applies only to savings that appear in your own payroll, purchase and write-off records; nothing we estimate is billed. Any monthly minimum that doesn't depend on savings is written in your report before you sign. If you don't want that risk, take the fixed quote.

Each quarter we compare the "before" number for each line with the same line in your current records, normalized the way the report says: per thousand items counted, per crew, per order. The difference is the measured saving. The share in your report is applied to it, and the yearly cap limits the total. The calculation comes attached to the invoice, line by line, with the records it came from.

Only what shows up in your own records: counting hours from timed counts and payroll, overtime and closed days for full counts, outside count invoices you no longer need, replacement purchases for lost or unreturned items, write-offs at cost, and logged costs of wrong shipments. Time spent looking for things, lost sales and cash tied up in stock are reported but never billed. What we measure.

The baseline is per thousand items counted, per crew or per order, agreed up front. A busier year doesn't count as lost savings, and a quieter one doesn't count as savings.

You can check our calculation line by line and we can check the source records behind the baseline. If we still disagree, an independent accountant named in the agreement reviews it.

The pilot is one invoice with its scope and success criteria written in. After the pilot, either the fixed quote, which works as a normal purchase or subscription, or a savings-based agreement written for your site with the "before" numbers, the share, any monthly minimum, the yearly cap, the measurement rules and the exit points in it. The terms cover the rest.

Yes. The report shows the fixed quote next to the savings-based option, and you choose. For one stockroom and a small team, the starter option skips the assessment altogether.

About an hour of your time over two weeks: you send a year of count, payroll and purchase records; we do a 30-minute video walk-through while someone walks the stockroom with a phone; we ship a reader and labels so you can time one bay by hand and with the reader. You get a one-page report with what you lose today, what we can measure, what we can't, and the sample count result. The assessment.

Then we time two counts with you and use those. Anything we can't evidence isn't in the baseline, and isn't billed.

One site or one room for about 60 days: a handheld with charging dock, pre-encoded labels of the types the sample count picked, remote setup of your item list and locations, a tagging session and training by video call, and the software for your team. Before it starts we agree in writing what counts as success; at the end your own staff checks it. The pilot is paid, and the fee is credited in full if you go ahead within 30 days of the pilot report.

Yes, anywhere in the US. The assessment, setup, tagging and training are by video call with the handheld in your hands; the reader for the sample count ships to you with a return label.

Around 100 to 150 items an hour per person once you're in rhythm: stick, scan, pick the item on screen. A 2,000-item stockroom is a couple of days for one person or an afternoon for three. We do the first hour with you on a call. The report shows the tagging hours so nobody is surprised.

Yes. UHF RFID labels on your items and a handheld reader that reads every label within a few meters, through boxes, without scanning one by one. Our software turns the reads into your items and locations. How it works.

A few meters on paper labels in open shelving; less through dense packing. On-metal labels on a steel surface often read further than paper on cardboard. For shelf counts we plan on 1 to 3 m, enough to walk an aisle and read both sides. The sample count measures it on your goods.

With the right label. Paper labels don't read on metal or on liquid containers. On-metal labels are made for tools, machines and shelving; drums and bottles usually need a label on a dry, flat part, or a hard tag. The read test sorts your goods into the label types, and says which items don't read well enough.

It reads the labels inside a cardboard box; it doesn't read what isn't labeled. If you tag the carton, you count cartons. If you need to count units, each unit needs a label.

No. A fixed reader at a door logs which tags passed and when. It doesn't stop anyone, it can miss a tag that's shielded by a body or metal, and a label can be peeled off. Use it as a record of movements, not as an alarm.

Yes. The handheld scans barcodes too, and the counting app uses the phone camera for them. Your existing system stays the system of record; counts and movements export to it as CSV.

UHF labels have no battery and no transmitter; they answer a reader's signal and otherwise do nothing. They do stop reading if they're torn through the antenna.

A pistol-grip Android device with a UHF RFID reader (EPC Gen2, US band 902–928 MHz), a 1D/2D barcode scanner and a hot-swap battery, all in one body. The exact model and spec sheet are in your report or quote. We chose it because it's complete on its own: no phone to pair, nothing for you to install. The hardware.

No. It's in early access: the first release is being completed with pilot customers, who help decide what comes next. The hardware and labels are standard products we're testing on samples. We say this plainly because the pilot's success criteria are what protect you. The software.

Yes. The counting app keeps reads on the device and sends them when it reconnects. The office view needs an internet connection.

In US data centers, in a database that holds only your account. Export stock, counts and movements as CSV any time from the app. We use your data only to support you and for the measurement report. If you leave, ask and we delete the account.

By CSV in the first release. Direct connections come after the pilots, built for whichever systems pilot customers actually use, and quoted separately.

Under a savings-based agreement, the exit points are written into it, and you keep the labels and a full export of your data. If you bought the hardware, the software ends at the end of the paid period and you keep the hardware and labels. If you subscribed, you can stop at the end of the minimum term and send the handheld back. Either way the web app stays open read-only for 30 days for exports.

Yes: the starter option. A handheld reader, labels and the app for one site. We test labels on ten of your items for free and send a written quote within one business day. Buy the kit or pay one monthly fee; the quote shows both.

Because what you store decides the labels, and the labels decide most of the price. Paper labels on cartons cost cents; tools, tins and jar lids need on-metal tags that cost more each. The read test takes a week and the quote follows.